AGB

Overview

This website deltaemoving.com is operated by HONGKONG DELTA EMOVING TECHNOLOGY CO., LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to HONGKONG DELTA EMOVING TECHNOLOGY CO., LIMITED. Delta Emoving offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Nothing in this Agreement shall affect or limit any mandatory statutory rights granted to consumers under applicable laws of the European Union or the laws of your country of residence, including but not limited to rights under EU Consumer Rights Directive 2011/83/EU and German Civil Code (BGB).

Section 1 - General Conditions

All product descriptions, specifications, images, pricing information, availability statements, and promotional materials provided on this website are for general informational purposes only and do not constitute a legally binding offer.

A legally binding purchase contract is formed only upon explicit acceptance of your order by the Company, which occurs at the time of shipment confirmation or explicit written confirmation issued by us. The automatic order confirmation email does not constitute acceptance of your offer but serves only as acknowledgment of receipt.

We reserve the right to reject or cancel any order prior to shipment for legitimate reasons, including but not limited to technical errors, pricing inaccuracies, suspected fraud, regulatory restrictions, or stock availability issues.

Section 2 - Eligibility & Consumer Representation

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 3 - Website Usage License & Restrictions

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use this website strictly for personal, non-commercial purposes.

You agree not to:

• Use automated systems, bots, scraping tools, or data extraction methods without prior written authorization;
• Interfere with or disrupt website security, servers, or infrastructure;
• Misuse the website for fraudulent, unlawful, or abusive purposes;
• Attempt to reverse engineer, copy, or commercially exploit any part of the website or its content;
• Upload malicious code or engage in activities that may impair system integrity.

We reserve the right to suspend or permanently restrict access without prior notice in case of suspected violation.

Section 4 - Pricing, Errors & Corrections

All prices displayed on the website are inclusive of applicable VAT unless otherwise stated.

We reserve the right to correct any pricing errors, typographical mistakes, or system-generated inaccuracies at any time without liability. If a pricing error is discovered after an order has been placed, we may cancel the order and refund any amounts paid.

No binding contract shall arise in cases where obvious pricing errors would reasonably be recognized by the consumer.

Section 5 - Payment, Order & Contract Confirmation

Before placing an order, you are required to review and accept these Terms and Conditions through an explicit confirmation action on the website (e.g., checkbox or equivalent electronic acceptance), which constitutes legally binding consent under applicable law.

If you choose an express checkout option, you will be redirected to a third-party payment provider. By proceeding with such checkout, you confirm that you have already accepted these Terms prior to payment processing.

By clicking the “Place Order” or equivalent button, you submit a binding offer to purchase the selected products. An automatic order confirmation email will be sent to acknowledge receipt of your order; however, this does not constitute acceptance of your offer. A binding contract is formed only upon our explicit acceptance, typically confirmed via shipment notification.

We may issue electronic invoices upon request. By placing an order, you agree to receive electronic invoices; paper invoices may be provided upon request where legally required.

Full payment, including product price, taxes, shipping, and any additional fees, must be received before ownership of the goods transfers to you. Until full payment is received, the Company retains ownership of the products.

We reserve the right to request additional verification (including identity or payment confirmation) where fraud risk is suspected. Failure to provide requested information within fifteen (15) days may result in order cancellation and refund of any payments received.

We may refuse or cancel any order where there is a payment dispute, outstanding balance from previous orders, or suspected fraud or compliance risk.

Section 6 - Delivery

Once your order has been confirmed and full payment has been successfully received, we will arrange shipment of the products to the delivery address provided during the checkout process after the Products are prepared for dispatch. The Company may perform fulfillment directly or engage third-party logistics providers to handle warehousing, transportation, delivery, returns, and related logistics services.

Estimated delivery times, available shipping methods, shipping regions, applicable shipping charges, and any delivery restrictions will be displayed on the product page, during checkout, or in your order confirmation. For further information, please refer to our Shipping Policy.

You are responsible for ensuring that the delivery information provided is complete and accurate. If delivery fails, is delayed, or the shipment is returned due to incorrect or incomplete delivery information, inability to contact the recipient, refusal to accept delivery, or any other reason attributable to you, you shall be responsible for any additional shipping, storage, or redelivery costs incurred.

Delivery shall be deemed completed when the Products are delivered to you, your designated recipient, or the delivery location specified in your order. Except where otherwise required by applicable law, the risk of loss of or damage to the Products shall pass to you upon delivery.

Upon receipt of the Products, you are responsible for promptly inspecting the packaging and the Products for any visible transportation damage, missing items, defects, or discrepancies with your order. If any issue is identified, you should retain the original packaging and any relevant evidence and contact our Customer Support within a reasonable period so that we may assist you in accordance with applicable law and our policies.

If any item is missing from your order, your shipment has not arrived within a reasonable period, or you experience any delivery-related issue, please contact our Customer Support through our official customer service channels. We will use reasonable efforts to investigate the shipment, coordinate with the carrier, and provide an appropriate resolution where applicable.

Delivery services are provided by independent logistics carriers and may be affected by factors beyond our reasonable control, including transportation conditions, weather events, customs clearance procedures, public holidays, or other force majeure events. Any estimated delivery dates are provided for reference only and do not constitute a guaranteed delivery commitment. To the fullest extent permitted by applicable law, the Company shall not be liable for reasonable delivery delays caused by such circumstances, but will make commercially reasonable efforts to assist you in tracking and resolving delivery issues.

 

Section 7 - Right of Withdrawal (EU 14-Day Cooling-Off Period)

Consumers within the European Union have the legal right to withdraw from the purchase contract within fourteen (14) days without giving any reason, starting from the day on which you or a third party designated by you takes possession of the goods.

To exercise this right, you must clearly inform us of your decision to withdraw via email or other durable communication method.

You are responsible for returning the goods in accordance with our return instructions. Return shipping costs may be borne by the consumer unless otherwise stated or required by applicable law.

We will refund all payments received, including standard delivery costs, without undue delay and no later than fourteen (14) days after receiving your withdrawal notice, subject to lawful deductions for any reduction in product value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Section 8 - Returns, Warranty and Refund Policy

Nothing contained in these Terms shall limit or exclude any statutory rights you may have under applicable European Union or national consumer protection laws regarding defective or non-conforming goods.

Following delivery of the Products, you may exercise the following rights in accordance with applicable law and our Return & Refund Policy:

• You may exercise your statutory or contractual right of withdrawal within the applicable withdrawal period without providing any reason, terminate the purchase contract, return the Product, and request a refund. You may, however, be responsible for certain return shipping costs and other applicable charges as set out in our Return & Refund Policy.
• If, upon delivery, the Product is found to be defective, damaged, non-conforming, or otherwise not in accordance with the purchase contract, you may, within the applicable statutory period of your jurisdiction, request repair, replacement, a reasonable price reduction, or a refund in accordance with applicable consumer protection laws.
• Details regarding the scope, duration, conditions, and limitations of our commercial warranty for different product categories are available in our Warranty Policy.

8.1 Right of Withdrawal

You have the right to withdraw from the purchase contract within the period specified in our Return & Refund Policy without giving any reason.

The withdrawal period shall commence on the date on which you, or a third party designated by you (other than the carrier), acquires physical possession of the Product. Where multiple Products forming part of a single order are delivered separately, the withdrawal period shall begin on the date the final Product is received.

To exercise your right of withdrawal, you must notify us of your decision by means of a clear and unequivocal statement, such as by email or through our customer support channels. You may use our standard withdrawal form if available, although its use is not mandatory.

The withdrawal shall be deemed valid provided that your notice is sent before the applicable withdrawal period expires.

8.2 Effects of Withdrawal

Where you validly exercise your right of withdrawal, we will reimburse all eligible payments received from you within a reasonable period and in accordance with applicable law and our Return & Refund Policy.

Unless otherwise agreed, refunds will be made using the same payment method used for the original transaction.

Please note that you may be responsible for certain return-related costs, including but not limited to return shipping charges and applicable return handling fees, as further described in our Return & Refund Policy.

You shall only be liable for any diminished value of the returned Product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

Withdrawal Procedure

After receiving your withdrawal request, we will acknowledge receipt via email or customer support and provide the necessary return instructions, including the return address and, where applicable, a return shipping label.

You should return the Product without undue delay and, where reasonably possible, in its original packaging together with all accessories, manuals, and components supplied with the Product.

The refund process will commence after the returned Product has been received and inspected by our designated returns facility.

8.3 Refund Processing

Where a refund is requested pursuant to your statutory right of withdrawal or under our Warranty Policy, we will process the refund as soon as reasonably practicable and in accordance with applicable law.

Where permitted by applicable law, we may withhold reimbursement until we have received the returned Product or satisfactory evidence that the Product has been returned, whichever occurs first. If no proof of return is provided, the refund will be processed within fourteen (14) days after receipt of the returned Product.

Before issuing any refund, we reserve the right to inspect the returned Product in order to determine, including but not limited to:

• whether the Product has been returned in substantially the same condition as delivered and whether any loss in value has resulted from handling beyond what is reasonably necessary;
• whether the Product fails to conform to the purchase contract and whether a full refund, partial refund, repair, replacement, or other appropriate remedy is applicable; and
• whether any non-conformity is minor, in which case we may, where permitted by applicable law, offer repair or replacement before issuing a refund.

Unless otherwise required by applicable law, all refunds will be issued using the original payment method.

Where applicable, the refund amount may be reduced by:

• any applicable return handling or processing fees; and
• any additional delivery costs arising from your selection of a delivery method other than the least expensive standard delivery option offered by us.

Section 9 - Limitation of Liability (EU-Compliant Structure)

To the maximum extent permitted by applicable law, we shall only be liable for damages caused by intentional misconduct or gross negligence.

In cases of slight negligence, we shall only be liable for breaches of essential contractual obligations (“cardinal obligations”), and liability shall be limited to foreseeable damages typical for this type of contract.

We shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profit, loss of revenue, business interruption, or data loss, except where such exclusion is not permitted under mandatory statutory law.

Section 10 - Product Use & User Responsibility

You agree to use the product only in accordance with applicable laws and manufacturer instructions. Any modification, misuse, improper maintenance, or unauthorized repair may void warranty coverage and relieve the Company from liability arising from such actions.

Section 11 - Intellectual Property Rights

For the purposes of these Terms, "Intellectual Property Rights" shall mean all existing and future intellectual property rights and related proprietary rights, including but not limited to patents, utility models, industrial designs, trademarks, service marks, trade names, company names, logos, domain names, copyrights and neighboring rights, database rights, software, source code, object code, hardware designs, circuit layouts, trade secrets, know-how, and any other intellectual property rights recognized under applicable law, whether registered or unregistered. Intellectual Property Rights shall also include all applications, registrations, renewals, extensions, priority rights, licenses, and any other related rights or interests existing anywhere in the world.

All content made available on this Website, including but not limited to its layout, visual interface, text, images, graphics, icons, trademarks, brand elements, audio, video, animations, product information, software, computer programs, source code, object code, databases, technical documentation, and all other materials or information (collectively, the "Website Content"), is protected by applicable intellectual property laws and other relevant legislation. Unless otherwise expressly stated, all Intellectual Property Rights in the Website and the Website Content are owned by, or lawfully licensed to, the Company, and all such rights are reserved.

This Website may contain content, trademarks, software, links, or other materials owned or licensed by third parties. All Intellectual Property Rights in such third-party content remain the exclusive property of their respective owners. The inclusion or display of any third-party content on this Website does not grant the Company any ownership rights therein, nor shall it be construed as granting any rights to users. To the fullest extent permitted by applicable law, the Company makes no representations or warranties regarding the accuracy, completeness, legality, or availability of any third-party content and shall not be liable for any direct or indirect loss, damage, or liability arising from its use.

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use this Website solely for your personal, lawful, and non-commercial purposes. Except as expressly provided in these Terms, nothing contained on this Website or in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Intellectual Property Rights belonging to the Company or any third party without prior written authorization.

Unless expressly authorized in writing by the Company, you shall not copy, reproduce, modify, adapt, publish, distribute, transmit, display, license, sell, lease, reverse engineer, decompile, create derivative works from, scrape, crawl, mirror, download, or otherwise exploit any part of the Website or the Website Content for any commercial purpose or in any manner not expressly permitted by these Terms.

The Company expressly reserves all rights, title, and interest in and to the Website, the Website Content, and all associated Intellectual Property Rights that are not expressly granted under these Terms. Any unauthorized use of the Website or the Website Content may constitute an infringement of intellectual property rights or other applicable laws, and the Company reserves the right to pursue all available legal and equitable remedies, including but not limited to injunctive relief, removal of infringing content, claims for damages, and any other remedies available under applicable law.

Section 12 - User Generated Content (UGC)

This website may from time to time provide functionalities and areas that enable users to upload, submit, publish, display, transmit, or otherwise make available content (collectively, “upload” or “publish”), including but not limited to text, comments, reviews, ratings, feedback, suggestions, data, images, photographs, audio, video, or any other materials in any form (collectively, “User Generated Content” or “UGC”), and you acknowledge and agree that such UGC may become accessible, viewable, or usable by other users of the website once submitted.

You acknowledge and agree that you are solely and fully responsible for all UGC that you upload, submit, or publish through the website, and you represent and warrant that: (i) you are the lawful owner of such UGC or have obtained all necessary rights, licenses, consents, and permissions required to submit and use such UGC; (ii) such UGC does not and will not infringe, misappropriate, or violate any intellectual property rights, privacy rights, publicity rights, or any other rights of any third party; and (iii) such UGC does not violate any applicable laws, regulations, public order, or mandatory legal provisions.

To the maximum extent permitted by applicable law, you hereby grant the Company a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable, and sublicensable license to use, host, store, reproduce, modify, adapt, edit, translate, publish, distribute, publicly perform, publicly display, and create derivative works from such UGC, in whole or in part, in any form, media, or technology now known or hereafter developed, for any lawful purpose, including but not limited to marketing, advertising, promotional activities, product presentation, platform operation, and user experience optimization, without any obligation to provide compensation or remuneration to you.

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company from and against any and all claims, demands, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or in connection with your UGC, and you agree to provide reasonable assistance to the Company in the defense or settlement of any such claims upon request.

The Company reserves the right, at its sole discretion and without prior notice or liability, to review, refuse to publish, restrict access to, remove, or block any UGC, in whole or in part, where the Company reasonably believes that such content may violate this Agreement, applicable laws or regulations, or may otherwise harm the security, integrity, or commercial interests of the platform or its users.

If you believe that any UGC on the website may (i) infringe your rights or the rights of any third party, or (ii) otherwise violate this Agreement, applicable laws, regulations, public order, or moral standards, you may notify us through the designated customer support channels or contact email provided on the website, and we will review the matter and take appropriate measures in accordance with applicable legal requirements within a reasonable timeframe.

Section 13 - Data Protection & GDPR Compliance

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

Users have the right to access, rectify, erase, restrict processing, and object to the processing of their personal data, as well as the right to data portability, subject to applicable legal limitations.

Full details are provided in our Privacy Policy.

Section 14 - Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, war, strikes, governmental actions, pandemics, supply chain disruptions, or internet failures.

Section 15 - Modification of Terms

We reserve the right to modify this Agreement at any time. Updated versions will be published on the website, and continued use of the website constitutes acceptance of the revised terms, subject to mandatory consumer protection laws.

Section 16 - Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Section 17 - Governing Law & Jurisdiction (EU Clause Balanced)

This Agreement shall be governed by the laws of the country in which the consumer resides, within the European Union, insofar as mandatory consumer protection laws apply.

Any disputes shall be subject to the jurisdiction of the competent courts of the consumer’s habitual residence, unless otherwise required by mandatory law.

Customer Support

For any inquiries, complaints, or support requests, please contact: support@deltaemoving.com