Widerrufsrecht

  • Thank you for choosing our E-Bike products. We want you to shop with confidence.

    1. Return Eligibility

    We accept returns within 14 days of delivery.

    To qualify for a full refund, your e-bike must:

    • Be returned within the eligible return period.
    • Be unused or in like-new condition.
    • Be free from damage, excessive wear, dirt, or unauthorized modifications.
    • Include all original accessories, including the charger, keys, manuals, and original packaging.

    We reserve the right to deduct an appropriate amount from the refund if the product shows signs of use or handling beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.

     

    Important: Please keep the original packaging for at least 2 months after delivery. To be eligible for a return, the e-bike must be shipped back in its original packaging. If the original packaging is no longer available, a replacement packaging box can be purchased from Delta Emoving.

     

    For Damaged or Incorrect Deliveries：

    If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery and provide photos of the issue. We will arrange a suitable solution as quickly as possible.

    Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, please contact us at support@deltaemoving.com as soon as possible. To help us assess the issue, please include clear photos and/or videos showing the damage or defect.

    Our Customer Support team will review your request and arrange the appropriate solution, which may include replacement parts, technical assistance, repair, or product replacement, depending on the nature of the issue.

     

    Product Defects

    If your bicycle has a manufacturing defect covered under our warranty, Delta Emoving will provide technical support to help troubleshoot the issue. If replacement parts are required, we will supply the necessary parts and cover the associated repair costs in accordance with our Warranty Policy.

    Shipping Damage

    If your bicycle or accessories are damaged during shipping, please contact us immediately after delivery. We will work with you to resolve the issue by providing replacement parts or another appropriate solution. For detailed procedures, please refer to our Warranty Policy.

    Evidence Required

    To help us process your request as quickly as possible, please provide clear photos and/or videos of the product, packaging, shipping label, and the damaged or defective area.

    Conditions Not Covered

    The following situations are considered normal and are not eligible for free replacement or refund:

    • Minor damage to the outer packaging that does not affect the product.
    • Minor cosmetic imperfections, such as small scratches, paint chips, or surface marks.
    • Slight deformation of plastic components caused during transportation that does not affect functionality.
    • Normal wear and tear or damage to consumable parts after regular use.

    Important Notice

    Claims for shipping damage, missing items, or incorrect products must be reported within 7 days of delivery. Claims submitted after this period may not be accepted, as shipping carriers have time limits for damage investigations.

    This reporting period does not affect your rights under the Delta Emoving Limited Warranty for manufacturing defects.

     

    2. Order Cancellation

    2.1 Before Shipment:

    • Orders can be cancellecfor a full refund at any timebefore they are shipped

     

     

    2.2 After Shippment

    • If your order is already in transit and cannot be modified, you may refuse the package upon delivery or request a return in accordance with our Return Policy.
    • For returned orders, the customer is responsible for:
      • €150 Return shipping costs
      • An 8% restocking
      • We will provide a prepaid return label and return instructions.
    • These fees will be deducted from your refund amount once the returned package has been received and inspected.
    • If you prefer to arrange the return independently, you must contact Delta Emoving Customer Service in advance for approval. Unauthorized returns or returns sent to an incorrect address may be refused.

     

    Important Notice

    To request an order cancellation, please contact Delta Emoving by email. Once your request has been reviewed, you will receive a confirmation email with the appropriate instructions.

    Please do not return any products without prior authorization. Returns sent without approval or to an unauthorized address may be refused, and any resulting shipping costs or losses will be the responsibility of the customer.

     

    3. Order Modifications:

    Orders cannot be modified after shipment.

    If you wish to exchange your bicycle for a different model, we recommend placing a new order for the desired model before returning the original bicycle.

    If the replacement order is of equal or greater value, the 8% restocking fee may be waived. Otherwise, an 8% restocking and the applicable €150 return shipping fee will be deducted from the refund.

    Model exchanges are available for electric bicycles only and are subject to the following conditions:

    • The exchange request must be approved in advance by Delta Emoving Customer Service.
    • The original bicycle must meet the requirements of our Return Policy.
    • Free shipping does not apply to exchanged bicycles.

     

    4. Non-Returnable Items

    The following items may not be returned unless faulty or damaged upon arrival:

    • Used E-Bikes with significant wear
    • Customized or special-order products
    • Spare parts
    • Consumable accessories

    5. Return Process

    To request a return, please contact our support team with:

    • Order number
    • Full name
    • Reason for return
    • Photos of the package or the product (if damaged or used)

    Once approved, we will provide return instructions. Please do not send products back without prior authorization.

    6. Return Shipping Costs

    • If the product is defective, damaged during transit, or we shipped the wrong item, we will cover reasonable return shipping costs.
    • For change-of-mind returns, the customer is responsible for return shipping costs and/or a restocking fee (refer to the situation above).
    • Because E-Bikes are oversized goods, return shipping charges may be higher than standard parcels.

    7. Restocking Fee

    If the returned bike has been used, assembled improperly, damaged, missing parts, or returned without original packaging, we may deduct a reasonable restocking fee from the refund based on the product condition.

    8. Refund Process

    Once we receive your returned item, please allow 3-7 business days for us to inspect it.

    If the return is approved, any applicable fees (such as return shipping or restockings, where applicable) will be deducted, and the remaining refund will be issued to your original payment method.

    Please allow an additional 2-5 business days for your bank or credit cardprovider to post the refund to your account

     

    9. Right of Withdrawal (EU Customers)

    If you purchased through our online store as a consumer, you have the right to cancel your order within 14 days of delivery without providing a reason, in accordance with applicable EU consumer protection laws.

    To exercise this right, you must notify us in writing by email before the 14-day period expires.

     

    Contact Us

    For return or refund requests, please contact: