Notice

Delta Emoving currently ships to selected European countries only.

Our bikes are carefully packaged and protected to ensure safe transportation.

If you have any questions regarding shipping or your order, please feel free to contact us at support@deltaemoving.com.

Order Processing Time

All orders will be processed after payment confirmation.

Processing Time: 1–3 business days
Order cut-off time: 2:00 PM (GMT +01:00). Orders placed after 2:00PM will be processed on the next business day.
Business days are Monday through Friday (excluding public holidays)
Processing times may be slightly delayed during promotions, holidays, or peak seasons

Destination

We are currently shipping to the following countries:

Germany, Netherlands, Belgium, Luxembourg, Spain, France, Italy and Austria.

If you live outside these areas, please contact us first to confirm whether delivery is available.

Please note that delivery may not be available to certain remote areas or special locations. Please contact us before placing your order if you are unsure about delivery availability.

Shipping Cost

All orders come with free shipping.

Shipping Time

For in-stock orders, especially e-bikes, it usually takes 1-3 business days to process, and another 2-7 days for the order to arrive at your door.

In rare cases, there may be a slight delay during shipment.

If you have not received your order within 10 business days after shipment, please contact us at support@deltaemoving.com and we will be happy to assist you.

PLEASE NOTE: Some components may require additional preparation time. We strongly advise reviewing your order carefully before purchase.

For preorders or backorders, please refer to the estimated shipping date shown on the product page.

A shipping confirmation email will be sent to you once your order has been shipped.

Shipping Carrier

We mainly work with DHL and Hammer for delivery.

Order Tracking

You can track your order and shipping & handling information on your account if you have registered one on deltaemoving.com.

If you haven't registered on our site, you can also track your order through the email we send you about the tracking information.

For more shipping information, send an email to support@deltaemoving.com. We will respond to you within 24 hours.

If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, you need to contact the corresponding logistics company to solve this issue.

All shipments require a signature upon delivery. It is your responsibility to stay informed of the latest information and to contact the shipping company regarding any changes in delivery dates. Delta Emoving is not responsible for any parcels that cannot be delivered.

PLEASE NOTE: If your order includes other accessories, they may be shipped separately.

Shipping Changes & Cancellations

Before Shipment:

Customers may request an address change or order cancellation before the package has been shipped.

Order cancellations may be subject to a 5% transaction fee charged by the payment platform. This fee is charged by the payment provider and is not retained by Delta Emoving.

After Shipment:

After the package has been shipped, if you request an address change and the modification results in additional handling, return, or reshipping costs, a minimum fee of €60 may apply.

If the customer cancels the order after the package has already shipped, or refuses to accept the package, any additional shipping, handling, and transaction fees caused by the cancellation may apply.

The 5% transaction fee charged by the payment platform may also apply.

Notice

E-bikes are not for sale to persons under the age of 18.

Underage riders must be accompanied by parents or adults when riding.