Thank you for choosing our Delta Emoving E-bikes. We are committed to product quality and customer satisfaction. This Warranty Policy outlines the coverage provided for manufacturing defects under normal use conditions.

1. Warranty Coverage Period

The warranty period begins on the date the product is purchased from the website by the original purchaser.

Component	Warranty Period
Frame	2 Years
Battery	1 Year
Controller	1 Year
Motor	1 Year
Display / Screen	1 Year
Charger	1 Year
Fork / Suspension	1 Year
Mechanical Parts (crank, pedals, stem, handlebar, seat post)	1 Year
Lights / Electrical Accessories	6 Months
Consumable Parts (tires, tubes, brake pads, chain, grips, paint)	Not Covered for normal wear

2. What Is Covered

Delta Emoving will replace any components deemed defective or damaged (including damage caused during transportation), unless due to user error. The warranty covers the listed products and follows the terms below:

 

2.1 Frame

Delta Emoving electric bicycle frames are covered by a 2-year replacement warranty.

Structural defects in the frame, such as cracking, welding failure, or material defects that affect the safety, strength, or normal function of the bicycle frame under standard riding conditions.

This warranty only includes frame replacement. It does not cover labor costs associated with transferring components to the replacement frame, and authorized Delta Emoving service representatives will determine if the frame meets the replacement criteria.

Delta Emoving reserves the right to use frames with scratches and dents from inventory when replacing frames. Delta Emoving may choose to replace out-of-stock frame styles and/or colors with compatible ones.

 

2.2 Battery

Battery performance failure caused by manufacturing defects, including inability to charge properly, abnormal power interruption, failure to hold charge within normal standards, or internal faults not caused by misuse or normal aging.

Delta Emoving batteries are covered by a 1-year proportional warranty.

• Within the first year of service, defective batteries will be repaired or replaced free of charge for customers. The warranty period for repaired or replaced batteries will align with the original purchase date.
• No cash compensation will be provided.
• Batteries can only be assessed for defects by Delta Emoving Team directly.

 

This Limited Warranty does not apply to the following:

• Damage or defects caused by accidents, misuse, abuse, negligence, improper storage, or use outside the product's intended purpose, including stunt riding, racing, or other extreme activities.
• Damage caused by external events or environmental factors, including collisions, fire, flooding, storms, lightning, earthquakes, theft, improper power supply, or other force majeure events.
• Cosmetic damage, such as scratches, dents, or other appearance-related wear, unless caused by Delta Emoving during manufacturing or shipping.
• Products with serial numbers or barcodes that have been removed, altered, damaged, or made illegible.
• Damage resulting from improper assembly, installation, operation, maintenance, repair, adjustment, or servicing that does not follow the instructions in the user manual or assembly guide.
• Damage caused by the use of accessories, parts, or third-party products that are not supplied or approved by Delta Emoving.
• Normal wear and tear resulting from regular use.
• Damage caused by unauthorized modifications or alterations to the product.

Battery Exclusions

In addition to the above, this Limited Warranty does not cover battery damage or defects resulting from:

• Charging the battery with a charger that is not designed or approved for the battery.
• Improper use, handling, or operation of the battery charger.
• Tampering with the battery, including broken or removed seals.
• Using the battery with any device or vehicle other than the specified Delta Emoving bicycle.

 

2.3 Motor

The Delta Emoving electric bicycle motor is covered by a 1-year Limited Warranty against defects in materials and workmanship.

Motor defects not caused by misuse, including internal motor failure, abnormal noise, loss of power assistance, or electrical malfunction arising from manufacturing defects during normal use.

 

If the motor is found to have a manufacturing or material defect during the warranty period, Delta Emoving will, at its discretion, repair or replace the motor at no charge. Any replacement motor will be covered only for the remainder of the original warranty period, which begins on the date of the original purchase.

 

This Limited Warranty does not cover:

• Damage or defects resulting from accidents, misuse, abuse, negligence, improper storage, or use outside the product's intended purpose, including stunt riding, racing, or other extreme activities.
• Damage caused by unauthorized modifications, alterations, disassembly, or tampering with the motor.
• Damage caused by improper installation, operation, maintenance, repair, or adjustment that does not follow the instructions in the user manual.
• Damage resulting from the use of accessories, replacement parts, or equipment that is not supplied or approved by Delta Emoving.
• Damage caused by environmental or external factors, including water intrusion, excessive moisture, chemicals, abrasives, sand, dirt, fire, flooding, storms, lightning, earthquakes, improper storage, or other force majeure events.
• Damage caused by electrical issues, including power surges, blown fuses, improper charging, or the use of an improper power source.
• Cosmetic damage, including scratches, dents, or surface imperfections, that does not affect the motor's performance or functionality.
• Motors with serial numbers or barcodes that have been removed, altered, damaged, or made illegible.
• Normal wear and tear of components that naturally deteriorate with regular use and are not the result of defects in materials or workmanship.

 

2.4 Components

A Limited Warranty covers original Delta Emoving components against defects in materials and workmanship.

For warranty replacement parts requested more than 15 days after delivery, the replacement component will be provided under warranty, but the customer is responsible for the applicable shipping costs.

This Limited Warranty does not cover:

• Components damaged or corroded due to environmental exposure, including moisture, humidity, heat, or other weather-related conditions.
• Cosmetic damage or deterioration that does not affect product functionality, including scratches, dents, fading, discoloration, or surface finish wear, unless caused by Delta Emoving.
• Labor, service, or installation costs associated with the removal, replacement, or installation of warranty parts.
• Damage or defects resulting from accidents, misuse, abuse, negligence, improper storage, or use outside the product's intended purpose, including stunt riding, racing, or other extreme activities.
• Products with serial numbers or barcodes that have been removed, altered, damaged, or made illegible.
• Damage caused by the use of accessories, replacement parts, or other equipment that is not supplied or approved by Delta Emoving.
• Damage resulting from improper assembly, installation, operation, maintenance, repair, adjustment, or servicing that does not follow the instructions in the user manual or assembly guide.
• Damage caused by external events or environmental factors, including collisions, fire, flooding, storms, lightning, earthquakes, theft, improper power supply, or other force majeure events.
• Normal wear and tear that is not the result of defects in materials or workmanship. This includes, but is not limited to, tires, brake pads, brake rotors, chains, cassettes, grips, pedals, saddles, inner tubes, and other consumable components. Delta Emoving reserves the right to determine whether a component is subject to normal wear.

3. What Is Not Covered

This warranty does not cover:

• Normal wear and tear, including gradual deterioration from regular use such as reduced braking performance, stretched chains, worn tires, fading grips, or minor mechanical looseness over time.
• Damage caused by accidents, collisions, abuse, misuse, neglect, or improper storage, including crashes, overloading, dropping the bike, failure to secure the bike, or storing it in unsuitable environments.
• Water damage, corrosion, rust, or exposure to extreme conditions, including flooding, heavy moisture intrusion, salt exposure, fire, freezing temperatures, excessive heat, or prolonged outdoor exposure.
• Unauthorized modifications or use of non-original parts, including aftermarket batteries, motors, controllers, tuning kits, altered wiring, or components not approved by us.
• Improper assembly, installation, adjustment, or maintenance, including failure to follow the user manual, incorrect torque settings, lack of routine servicing, or poor repair work performed by unauthorized persons.
• Commercial use, rental use, delivery use, fleet use, or competition use, where the bike is used beyond normal private consumer riding conditions.
• Cosmetic damage, including scratches, dents, paint chips, discoloration, fading, sticker wear, or surface marks that do not affect product functionality.
• Consumable parts that naturally wear over time, including tires, inner tubes, brake pads, chains, cassettes, bearings, grips, saddles, pedals, and similar wear items.
• Damage resulting from exceeding weight limits or improper riding conditions, including stunt riding, jumping, off-road misuse (unless specifically designed for it), or carrying loads beyond rated capacity.
• Battery performance reduction caused by normal aging, including gradual capacity loss due to time, charging cycles, storage habits, or environmental conditions.

 

4. Warranty Claim Process

To submit a warranty claim, please contact our customer service team with:

• Order number
• Full name
• Description of the issue
• Photos or videos showing the defect
• Serial number

We may request additional information for diagnosis.

5. Warranty Resolution

If the claim is approved, we may choose one of the following solutions:

• Provide replacement parts
• Repair the product
• Offer partial reimbursement for local repair (with prior approval)
• Replace the defective component
• Provide another reasonable solution at our discretion

6. Claims Procedure

6.1 Warranty Claims

All claims for this warranty must be submitted to and processed by Delta Emoving at support@deltaemoving.com. Purchase receipts and photos or videos of the damaged product need to be submitted with any warranty request. We encourage you to contact Delta Emoving through support@deltaemoving.com before filing a warranty claim, as your issue may have a simple solution that does not require a claim.

 

Valid warranty claims made within warranty period from the initial purchase will be processed by Delta Emoving.

Defective displays, batteries, motors, and controllers need to be returned, and a €80 deposit is required for replacements, which will be refunded upon the return of the defective parts.

No replacement parts will be provided by Delta Emoving without first seeing photos or videos of the damaged product. Customers must provide this evidence via email.

 

Note: Delta Emoving will provide free replacement components and parts within the scope of liability (excluding shipping fees). Any installation costs will not be covered without authorization from the after-sales team.

 

6.2 Shipping Damage Claims

In rare cases, items received may be damaged during transportation. If shipping damage occurs, please contact support@deltaemoving.com and provide photos or videos as proof.

Any free accessories that are scratched during shipping will not be replaced or compensated.

Note: The following situations will be considered normal and are not covered by the free replacement or refund policy:

• Minor damage to the outer packaging.
• Slight scratches or paint chipping on the product.
• Bendable parts that are bent due to transportation.
• Damage to parts or wear-prone components after a certain period of time or usage.

 

We will not accept shipping damage claims submitted more than 7 days after receiving any product.

 

7. Transferability

For warranty transfer, the transferee of an electric bike will be eligible for warranty coverage only if both of the following conditions are met:

• The 2-year warranty package has not expired since the original owner received it.
• The new owner possesses the name of the original purchaser and the original order number.

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of the product, to the extent permitted by law.

Contact Us

For warranty support, please contact us via email: support@deltaemoving.com.