Versand

  • Thank you for choosing our E-Bike products. We are committed to providing efficient and reliable shipping services. Please review our shipping policy before placing an order.

    1. Shipping Locations

    We currently ship primarily from our local warehouse in Germany. Delivery is available within Germany and Netherlands.

    2. Order Processing Time

    All orders will be processed after payment confirmation.

    • Processing Time: 1–3 business days
    • Order cut-off time: 2:00 PM (GMT +01:00). Orders placed after 2:00PM will be processed on the next business day.
    • Business days are Monday through Friday (excluding public holidays)
    • Processing times may be slightly delayed during promotions, holidays, or peak seasons

    3. Delivery & Receipt

    3.1 Estimated Delivery Time

    Once shipped, estimated delivery times are as follows:

    • Within Germany: 3–7 business days
    • Within Netherlands: 5-10 business days
    • Remote areas or special addresses may require additional time

     

    3.2 For Multiple Shipments

    Our bicycles are carefully packaged and protected for safe transportation. If your order includes both a bicycle and additional accessories or products, we will make every effort to ship everything together. However, some items may be shipped separately due to packaging or inventory requirements. If you do not receive all items at the same time, please do not worry, your remaining items are likely on the way.

     

    3.3 Receipt

    All shipments require a signature upon delivery. Please monitor your tracking information and contact the shipping carrier promptly if you need to arrange or modify your delivery.

    If a delivery cannot be completed due to an incorrect shipping address, unsuccessful delivery attempts, the recipient's unavailability, or the recipient's failure to answer the carrier's phone calls, additional shipping charges may apply for redelivery.

    Once a package has been delivered and signed for, responsibility for the shipment transfers to the recipient. Delta Emoving is therefore unable to accept responsibility for any loss, theft, or damage that occurs after successful delivery. Likewise, Delta Emoving is not liable for loss or damage resulting from the actions or omissions of the shipping carrier.

     

    Notice: To be eligible for a return or exchange, the bike must be returned in its original packaging. We recommend keeping the original packaging for at least 2 months after receiving your bike. If the original box has been discarded, a replacement packaging box can be purchased from Delta Emoving.

     

    4. Shipping Fees

    For Ebikes:

    • Germany: Free shipping
    • Netherlands: Free shipping

     

    For Accessories:

    • Germany: Free shipping
    • Netherlands: Free shipping

    5. Shipping Changes

    5.1 Before Shipping:

    • Shipping address changes are free of charge if requested before a tracking number has been issued.
    • Order modifications are free of charge before shipment, subject to product availability.

     

    5.2 After Shipment:

    For Address Changes:

    If you request an address change after the order has shipped, we will submit the request to the carrier on your behalf. However, we cannot guarantee that the shipping address can be successfully updated.

    • There may be a operation fee will be charged if the carrier confirms a successful address change after the order is already in transit (the fee is charged by the carrier).
    • If the shipping carrier is able to update the delivery address after shipment, no additional fee will be charged.
    • If the address cannot be changed and the shipment is refused or returned, the order will be processed as a return. A €150 return shipping fee and an 8% restocking fee (based on the package value) will apply.

     

    For Order Modifications:

    Orders cannot be modified after shipment.

    If you wish to exchange your bicycle for a different model, we recommend placing a new order for the desired model before returning the original bicycle.

    If the replacement order is of equal or greater value, the 8% restocking fee may be waived. Otherwise, an 8% restocking fee and the applicable €150 return shipping fee will be deducted from the refund.

    Model exchanges are available for electric bicycles only and are subject to the following conditions:

    • The exchange request must be approved in advance by Delta Emoving Customer Service.
    • The original bicycle must meet the requirements of our Return Policy.
    • Free shipping does not apply to exchanged bicycles.

    6. Order Cancellation

    6.1 Before Shipment:

    • Orders can be cancellecfor a full refund at any timebefore they are shipped.

     

    6.2 After Shippment

    • If your order is already in transit and cannot be modified, you may refuse the package upon delivery or request a return in accordance with our Return Policy.
    • For returned orders, the customer is responsible for:
      • €150 return shipping costs
      • An 8% restocking fee
      • We will provide a prepaid return label and return instructions.
    • These fees will be deducted from your refund amount once the returned package has been received and inspected.
    • If you prefer to arrange the return independently, you must contact Delta Emoving Customer Service in advance for approval. Unauthorized returns or returns sent to an incorrect address may be refused.

     

    Important Notice

    To request an order cancellation, please contact Delta Emoving by email. Once your request has been reviewed, you will receive a confirmation email with the appropriate instructions.

    Please do not return any products without prior authorization. Returns sent without approval or to an unauthorized address may be refused, and any resulting shipping costs or losses will be the responsibility of the customer.

     

    7. Order Tracking

    Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment status.

    If you have created an account on deltaemoving.com, you can log in to view your order status and track your shipment at any time. If you checked out as a guest, you can still track your order using your order number or directly through the shipping carrier's website.

    If you have any questions about your order, please contact us at support@deltaemoving.com. Our customer support team will respond within 24 business hours.

     

    Important Notice: If your tracking information shows that your order has been delivered but you have not received it, please contact us within 3 business days of the delivery date. We will work with the shipping carrier to investigate the issue. Requests submitted after this period may need to be handled directly with the shipping carrier, as carrier investigation time limits may apply.

    8. Shipping Address

    Please ensure that your shipping address is accurate and complete. Delays or additional charges caused by incorrect addresses, incomplete information, or failed delivery attempts may be the customer’s responsibility.

    9. Shipping Delays

    We work hard to ensure your order arrives as quickly as possible. However, in some cases, delivery may take longer than expected due to circumstances beyond our control, including:

    • Severe weather conditions
    • Transportation or logistics disruptions
    • Customs inspections (for international shipments)
    • High shipping volumes during holidays or peak seasons
    • Other unforeseen events or force majeure

    During public holidays, manufacturers and shipping carriers may operate on reduced schedules, which can also affect processing and delivery times.

    If your shipment is delayed, we'll do our best to keep you informed and assist you in tracking your order. We appreciate your patience and understanding, and we'll work with our logistics partners to deliver your order as soon as possible.

    10. Contact Us

    If you have any questions regarding shipping or your order, please contact us: